Authors:
Job Description
● Provide high quality, professional and responsive support service to all users across the business on a range of different technologies, hence allowing them to complete their job seamlessly.
● Contribute or...
Authors:
Job Description
● Provide high quality, professional and responsive support service to all users across the business on a range of different technologies, hence allowing them to complete their job seamlessly.
● Contribute or be responsible for managing local and international project when required.
● Support and train end users.
● Manage the technical documentation where appropriate.
● Triage and resolve escalated application issues.
● Perform analysis and diagnosis of complex issues for end-users.
● Assemble issue logs and analyze relevant root causes.
● Declare bugs & defects for the development team with the necessary details.
● Assist end users in analyzing and reporting application issues.
● Coordinate with other business units and perform additional relevant duties.
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