Senior Application Support

Job Description

●        Provide high quality, professional and responsive support service to all users across the business on a range of different technologies, hence allowing them to complete their job seamlessly.

●        Contribute or be responsible for managing local and international project when required.

●        Support and train end users.

●        Manage the technical documentation where appropriate.

●        Triage and resolve escalated application issues.

●        Perform analysis and diagnosis of complex issues for end-users.

●        Assemble issue logs and analyze relevant root causes.

●        Declare bugs & defects for the development team with the necessary details.

●        Assist end users in analyzing and reporting application issues.

●        Coordinate with other business units and perform additional relevant duties.